Privacy Notice
Effective 12 October 2026. This notice explains what this website collects, why, who handles it, how long it is kept, and how to use your rights under the Data Privacy Act of 2012 (Republic Act No. 10173).
Who is responsible
Watermax Ent. Water Treatment and Supply Services ("WaterMax") operates this website and is the personal information controller for what you send through it. WaterMax is located at #140 San Pedro Ili, Alcala, Pangasinan 2425, Philippines.
AI Prime Automations builds and maintains the website and the WaterMax operations system for WaterMax and acts as a personal information processor: it handles your information only on WaterMax's instructions and only to run these systems.
What we collect and why
When you send the inquiry form, we collect your name, phone number, email address if you give one, location, and your answers about the project (such as the products you are interested in and your timeline). You agree to this with the consent box before sending.
We use this information only to answer your request: to prepare a quotation, call or message you about it, and follow up on the same request. It is saved as one inquiry record in the WaterMax operations system. Sending the form does not enroll you in marketing.
Service providers
WaterMax uses these providers to run the website and its operations system:
- Vercel, to host and deliver the website and the system.
- Supabase, to store inquiry and client records in a secured database.
- Resend, to deliver emails WaterMax sends you about your request.
Some of these providers process data outside the Philippines. WaterMax does not sell your information and does not share it for anyone else's marketing. The hosting provider may process routine request information, such as an IP address, browser details, and timestamps, to deliver and protect the website. This website does not run visitor analytics or build visitor profiles.
How long we keep it
Website inquiries that do not become a sale or service are deleted automatically 12 months after they are received.
If you become a WaterMax client, your client records (such as quotations, orders, invoices, payments, installation and service history) are kept for warranty, service, tax and accounting purposes. When records reach 10 years old, the system alerts WaterMax so they can be reviewed.
How we protect it
Inquiry and client records are stored in the WaterMax operations system, which requires staff to sign in and limits each person to the records their role needs. Connections to this website and the system are encrypted.
Your rights
Under the Data Privacy Act of 2012, you have the right to be informed, to access your personal information, to object to its processing, to have inaccurate information corrected, to have it erased or blocked, to data portability, to be indemnified for damages, and to file a complaint with the National Privacy Commission.
How to make a request
Privacy, correction and deletion requests are received and tracked inside the WaterMax system, not by email:
- Send the inquiry form on the WaterMax home page and write in your message that it is a privacy request and what you want done.
- If you have a WaterMax client account, you can delete your account from Account, Delete my account.
WaterMax may call you on the number you gave to confirm the request is yours before acting on it. For help, call Globe 0916 644 4406 or Smart 0920 965 0272, or visit us at the address above.
External links and changes
Phone calls and Facebook messages leave this website and are handled by those services under their own terms. When this notice changes, the effective date above changes with it.